I eventually had to spend more of MY TIME doing the research of WHY & WHAT it was about. Both myself & one of the reps were yelling at each other during one conversation and I finally had to hand up on them because things were getting out of hand. I spoke with to approx 6 people over a span of several calls and a couple months. Upon calling to inquire what was it for, no one could fully explain it. I think now a days they called it “creative revenue enhancement”, not ST _ _ L I _. When I grew up, there was a word for what happened when someone took something that didn’t belong to them. I was to say: If a business has the right to deny customer disputes after 60 days or 90, how can they decide to go back two years and justify taking any amount over and above the regular draft amount? Who’s to say what amount they, then can decide to take from anyone? They do it, then tell the customer to justify why they don’t owe it? I also think any company can make a boat load of money just by over taking an additional 1.00 from customer accounts, put it in a separate account and if people don’t complain and ask for their money back, we’ll not only do they have the principle 1.00, think how much money they can make off interest for doing nothing except deciding to take more money from customers. Then I guess that wasn’t enough, so they drafted another 6.35, also in addition to another monthly payment of $60.03. The real kicker is even the 140.33 was twice the amount of the supposed increases. What they actually did was to go back 2 years and said they increased my plan in Jan 2022 and 3 more times until October 11, 2023, but failed to let me know and failed to increase the auto pay until they finally got around to it in July of 2023. After after approximately 6 hours of my time and having to listen to numerous excuses and lies. I said I don’t care what the notes say, it didn’t happen. The explanation they gave was “it’s in the notes”. They are suppose to refund my money because I DIDN’T HAVE any returned or disputed payments, as a couple reps tried to say. ![]() I think now a days they call it “creative revenue enhancement”, not ST _ _ L I _. If people don’t complain and ask for their money back, not only do they have the principle 1.00, they will make a lot of money on interest & a lot of money for doing nothing, except debiting customers accounts for more then allowed or owed. I was to say: If a business has the right to deny customer disputes after 60 days or 90, how can they decide to go back two years and justify taking any amount over and above the regular draft amount? Who’s to say what amount they, then can decide to take from anyone? They do it, then tell the customer to justify why they don’t owe it? I also think any company can make a boat load of money, just by taking an additional 1.00 from a customers account, then put it in a separate account. ![]() The final straw was when they randomly took an additional amount of $140.33 out of my checking account, on the same day my regular payment of Yes, their internet speeds were not as advertised and my home phone was also disconnecting conversations at the 30 minute and 10 second mark. I was with Spectrum from sometime in 2019 thru October 23, 2023.
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